Introduction
At Modem Pay, safeguarding your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal and business data when you interact with our platform. By accessing or using Modem Pay's services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect various types of information to deliver, maintain, and improve our services:
Business Details: name, address, email, phone number, registration credentials, and contact person details.
Transaction Data: payment method, transaction ID, amount, timestamp, and counterparty information.
Account Credentials: login email, hashed passwords, user roles, and permission settings.
Device & Access Data: IP address, device type, browser version, operating system, and interaction logs.
Cookies & Analytics: cookies, pixels, and tracking technologies used to personalize your experience and analyze trends.
Payment Metadata: additional information associated with payment activity including the IP address, device information, and other relevant details about the user initiating the payment. This data is collected to help detect and prevent fraud, and is retained for 180 days before being obfuscated to protect your customer's privacy.
2. How We Use Your Information
To Deliver Services: processing payments, managing accounts, and onboarding users.
To Enhance Experience: analyzing behavior to improve performance and usability.
To Communicate: sending notifications, system alerts, and support updates.
To Protect Users: preventing fraud, enforcing policies, and ensuring security.
To Fulfill Legal Duties: complying with financial regulations and KYC/AML requirements.
3. Sharing Your Information
We do not sell your information. However, we may share it in the following cases:
Service Providers: with trusted partners assisting in payments, hosting, analytics, and support — bound by confidentiality agreements.
Regulatory Compliance: with authorities when required by law.
Corporate Transactions: in the event of a merger, acquisition, or restructuring.
4. Data Retention
We retain your data as long as your account is active or as needed for legal and financial reasons. You may request deletion of your data where legally permitted.
5. Data Security
We implement bank-grade encryption, access controls, and conduct routine audits to protect your data. While we strive for robust security, no system is entirely immune to risks.
6. Your Rights and Choices
Access: request a copy of your personal data.
Correction: request edits to inaccurate or outdated information.
Deletion: request data removal, subject to legal constraints.
Marketing Preferences: opt out of marketing emails via unsubscribe links or by contacting us directly.
7. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal data from children.
8. Policy Updates
We may update this policy periodically. We encourage you to check this page for the latest version.
9. Contact
For questions or requests related to your privacy, contact us at info@modempay.com.