Privacy Policy for Modem Pay

Effective Date: 03/03/2025

At Modem Pay, safeguarding your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal and business data when you interact with our platform. We encourage you to review this policy carefully.

By accessing or using Modem Pay’s services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to deliver, maintain, and improve our services. This includes:

Personal and Business Information

  • Business Details: Name, address, email, phone number, registration credentials, and contact person details.
  • Transaction Data: Payment method, transaction ID, amount, timestamp, and counterparty information.
  • Account Credentials: Login email, hashed passwords, user roles, and permission settings.

Technical and Usage Information

  • Device & Access Data: IP address, device type, browser version, operating system, and interaction logs.
  • Cookies & Analytics: Cookies, pixels, and tracking technologies used to personalize your experience and analyze engagement trends.

2. How We Use Your Information

  • To Deliver Services: Processing payments, managing accounts, and facilitating onboarding.
  • To Enhance User Experience: Analyzing behavior to improve performance, scalability, and usability.
  • To Communicate: Sending important notifications, system alerts, and support-related updates.
  • To Protect Users: Preventing fraud, enforcing policies, and maintaining platform security.
  • To Fulfill Legal Duties: Ensuring compliance with applicable laws, including financial regulations and KYC/AML requirements.

3. Sharing Your Information

We do not sell your information. However, we may share it under the following circumstances:

  • Service Providers: With trusted partners who assist in payments, hosting, analytics, and customer support—subject to strict confidentiality agreements.
  • Regulatory Compliance: With government bodies or law enforcement when legally required.
  • Corporate Transactions: During mergers, acquisitions, or restructuring, your data may be part of transferred assets.

4. Data Retention

We retain your information for as long as your account is active or as necessary to comply with legal and financial obligations. When requested and legally permitted, we will anonymize or securely delete your data.

5. Data Security

We implement industry-standard measures—including encryption, access controls, and routine security audits—to protect your information. While we strive to maintain robust security, no system is entirely immune to risks.

6. Your Rights and Choices

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate or outdated data.
  • Deletion: Where applicable by law, you may request that we delete your personal information.
  • Marketing Preferences: You may opt out of marketing communications via the unsubscribe link or by contacting us directly.

7. Children’s Privacy

Modem Pay is not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we discover such information has been collected, we will promptly delete it.

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services, legal obligations, or technology. The “Effective Date” at the top will be updated accordingly, and we will notify users as required by law.

9. Contact Us

If you have any questions, concerns, or requests regarding this policy, please reach out:

  • Email: info@modempay.com
  • Phone: +220 702 4725 / +220 325 8685
  • Address: 13 Kairaba Avenue, The Gambia

Thank you for choosing Modem Pay. We are committed to protecting your privacy and earning your trust.